Customer Care & Policies

K Novinger Jewelry believes strongly in customer care and will do it’s best to satisfy and honor all customer’s wishes.  Should you not be happy with your purchase please follow the information below or feel free to call us for guidance.

Taxes

PA residents are subject to a 6% sales tax.

Availability

We do our best to have every piece on our website available to you for immediate shipment, but due to our unique selection and high-demand, some items may be temporarily unavailable.  If the piece you have ordered is temporarily out-of-stock, we will contact you with an estimated ship date to see if you would like to substitute or cancel this order.  Additionally, we reserve the right to not fulfill any order of an item listed in error.

Order Status

Please telephone or email us to inquire about the status of your order.  As soon as your order is ready to ship we will contact you.

Order Information

You may cancel your order within 48 hours by contacting us.  We are able to ship most items within 48 hours, except for those placed on Saturday, after receiving your order.  Due to the one-of-a-kind nature of some of our pieces, this may not always be possible.  If this occurs we will contact you with an estimated ship time.

Special Orders

You have ordered a piece that will be unique to you.  Since the designer is creating this piece for you, it may take longer to create, usually around 4-6 weeks.  Once the order is placed, our knowledgeable sales team will call you to confirm this order, quote a price, and answer any questions you have.

Special Orders are non-returnable (both non-refundable and non-exchangeable from the time the order is placed.  However, you do have within 48 hours of the order being placed to cancel your order).

Please contact us if you need a special size in a piece, so we can try to accommodate this wish.   Also, if you need alterations made to a piece (ring sizing, necklace length, etc.), we will be happy to assist you.  Again these are non-refundable and non-exchangeable.

Return Policy

We hope you are delighted with your K Novinger Jewelry purchase. If you are not happy with any item you have purchased online, you may return it to us within 7 days of the delivery.  The item must be shipped to us in unworn, pristine condition in the original packaging and prepaid via insured mail.  We will credit you for the amount of the item minus the shipping charges.   Please call or email us for a Return Authorization form before shipping your item back to us.  This will ensure all proper procedures are met.

Special Orders are not returnable or exchangeable.  Nor can you cancel your special order after the 48 hour initial order.

Store Credit

Returns received outside the above time frames are accepted at K Novinger Jewelers discretion and may only be processed as a store credit. Sale items, exchanged items and sized items are final sales and may not be returned or exchanged.

Product Description

Some products that we sell may appear smaller or larger than their image displayed on the website. The color and size of the display of a product may vary depending on the type of computer monitor you use and its settings. Please note, all product measurements are approximate.

Product Pricing

Our prices are subject to change without notice. We do not negotiate prices on products we offer through the website. We use our best efforts to ensure that the information on the website and the price of our products are displayed accurately. However, some system or typographical errors may occur. We reserve the right to correct any and all errors on our website, including pricing errors. We do not honor inaccurate or erroneous prices. We apologize for any inconvenience this may cause.

Charging your Credit Cards

K Novinger Jewelry accepts the following cards:  MasterCard, Visa, Discover, and American Express

Your credit card will not be charged until the order is shipped.  Special Orders will be charged ½ non-refundable deposits at the time the special order is placed.  Sales tax will be added to all orders placed in Pennsylvania.  Sales tax also applies to shipping charges.

Gift Wrap

Nothing is more exciting than receiving a beautifully wrapped box or K Novinger gift card; just make sure to check the box for gift wrapping.  You may include a personalized message with this gift wrapped purchase.

Legal Design Policy

Any designs that we model and manufacture are the sole property of K Novinger Jewelry Designs, LLC.  Each piece of jewelry is made individually, from the ground up, according to your specifications; so everything we make is indeed one-of-a-kind.  We reserve the right to use the image of anything we manufacture in any media in order to promote our services.

Security Policy

Your online transactions with knovingerjewelry.com are secure.  We use Stripe.com, allowing safe Internet transactions.  This makes your use of a credit card over the Internet as safe as placing an order over the phone when calling our store.  To respect your privacy, we guarantee that any and all information you provide will remain strictly confidential and safely stored.  No information about the visitors to our site will be sold, shared or made accessible to any entity foreign to K Novinger Jewelry Design.